MP4 won't play on my Motorola Edge+ (2023)

Although MP4 is among Motorola Edge+ (2023) supported video formats, some users still encounter incompatibility issues when playing MP4 files on Motorola Edge+ (2023). In this article, we explain how to solve the problem with a little workaround.

“Hi, any ideas why my Motorola Edge+ (2023) doesn't play MP4 videos. I've copied several MP4 clips onto my SD card. It turns up in the media player app. But when I go to play it a popup message saying something like ‘this video cannot be played’. Strangely I earlier put an AVI video onto the same SD card. I can play this AVI video fine in the same video player app. MP4 should be playable on Motorola Edge+ (2023). Why did this happen? Is there anything I can do to solve the issue? Thanks for any help.”

Your MP4 files may include a video or audio codec that is not supported by your device. This issue can be solved by converting them to Motorola Edge+ (2023) supported H.264 MP4 format. Check out a how-to guide on this.

Part 1: MP4 conversion suggestion for Motorola Edge+ (2023) (on Windows)
Part 2: MP4 conversion suggestion for Motorola Edge+ (2023) (on macOS)

Part 1. MP4 conversion suggestion for Motorola Edge+ (2023) (on Windows)

To convert MP4 video files for Motorola Edge+ (2023) playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import your video files
Click “Add File” to load your video files that you want to convert into this program.

Step 2: Select output format for Motorola Edge+ (2023)
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Edge+ (2023).

If you can’t find a suitable profile for Motorola Edge+ (2023), you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Edge+ (2023). No audio lost issues will occur any more.

Part 2. MP4 conversion suggestion for Motorola Edge+ (2023) (on macOS)

To convert MP4 video files for Motorola Edge+ (2023) playback on Mac, do as below:

Download and install Video Converter on your Mac computer.