Motorola Edge 40 won’t play HEVC H.265 media, how to fix?

If you are experiencing choppy, stuttering, or broken up playback when viewing HEVC video on your Motorola Edge 40, it is probably because your device doesn’t support the new HEVC H.265 codec, or your video has high specifications that your Motorola Edge 40 cannot handle. If that’s the case, converting the HEVC video to a format that is compatible with your Motorola Edge 40 would be a workable solution.

My Motorola Edge 40 won’t play 4K HEVC, how to resolve?

"Hi all, I have a Motorola Edge 40 which is working very fine for me. Everything is fine and smooth … except 4K HEVC video playback. It can read all videos up to 1080p fluently. However, all 4K HEVC video files are unwatchable: frames are freezing every seconds. How can I get the 4K HEVC video playing smoothly on my Motorola Edge 40? I would really appreciate any help."

This is probably because your Motorola Edge 40 doesn’t have enough power to handle 4K HEVC files. In this situation, we would recommend converting them to a format that is well supported by your Motorola Edge 40 first. Check a how-to guide on this below:

Part 1: How To Convert HEVC Videos For Motorola Edge 40 on Windows?
Part 2: How To Convert HEVC Videos For Motorola Edge 40 on Mac?

Part 1. How To Convert HEVC Videos For Motorola Edge 40 on Windows?

To convert hevc videos for Motorola Edge 40 playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for Motorola Edge 40
Click “Profile” to select “Motorola” > “The corresponding Profile of your Motorola phone “ as output format. This format profile will ensure a good performance while playing with Motorola Edge 40.

If you can’t find a suitable profile for Motorola Edge 40, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your Motorola Edge 40. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For Motorola Edge 40 on Mac?

To convert hevc videos for Motorola Edge 40 playback on Mac, do as below:

Download and install Video Converter on your Mac computer.