iPhone® Data Recovery Software to Recover Lost iOS® Data

Recover lost or deleted data from iPhone®, iPad®, iPod® touch, and iTunes® and iCloud® backup files with our advanced iPhone® recovery software.

• Recovers Deleted Photos, Videos, Texts, Contacts, etc.
• Compatible with iPhone® Series 15/14/13/12/11/X and below.
• Supports the latest iOS® 17, 16, 15, 14, 13, 12, and below.

STELLAR DATA RECOVERY FOR IPHONE^®

All-in-one iPhone^® and iPad^® Data Recovery Software

Stellar Data Recovery for iPhone^® is the best tool to recover data (photos, audio, videos, etc.) lost from iOS^® devices due to accidental deletion, system crash, forgotten password, device damage, factory reset, failed iOS^® update, and more.

• Storage Devices
• File Types

Free download allows you to scan & preview files from iPhone, iCloud and iTunes.

Powerful Comprehensive Solution

More Awesome Features

Complete iOS^® Data Recovery Software

Stellar Data Recovery for iPhone^® is a complete iOS^® data recovery software that facilitates the recovery of lost and deleted data from iPhone^®, iPad^®, iTunes^®, and iCloud^®. The iPhone recovery software works in diverse data loss scenarios and recovers all types of iPhone^® data, including WhatsApp, WeChat, Kik messages, Notes, Contacts, Photos, and Videos. You can also restore data from encrypted iTunes^® backup files. Further, the user-friendly interface ensures quick and easy iPhone^® data recovery.

Restore from iCloud^® Backup

In case any file is deleted from iPhone^®, use the software to recover it from iCloud^®. You can restore iPhone^® from backup, but the advanced software lets you select and restore only the desired files lost from iCloud^®. The iOS^® recovery software executes recovery in the least possible time and takes care of every bit of information stored in your iCloud^® backup files.

Access Encrypted iTunes^® Backup Files

The iOS^® recovery software restores iPhone^® from iTunes^® backup. It is powered by a recovery program that allows accessing data stored in encrypted iTunes^® backup files. This feature makes the iPhone^®/ iPad^® recovery application more powerful than ever. In addition, one can execute the entire recovery process without any technical expertise.

Recovers Deleted iPhone^® Photos & Videos

Loss of photos and videos due to accidental deletion, factory reset, failed iOS^® update, and other common reasons. Stellar Data Recovery for iPhone^® recovers deleted videos and photos on iPhone^®, iPad^®, iCloud^®, and iTunes^®. In addition, the software lets you select and save the desired photos and videos of Camera Roll, Photo Stream, WhatsApp, Kik, Viber, Tango, and other apps. 

OTHER FEATURES

Add More Power

Retrieve Deleted Text Messages on iPhone^®

Losing important text messages or attachments from your iPhone^® can be a huge loss. Stellar Data Recovery for iPhone^® performs enhanced scanning to recover deleted iMessages, text messages, and attachments from your iPhone^®, iPad^®, iTunes^®, and iCloud^® backup.

Recovers Deleted iPhone^® Contacts

While transferring or deleting unwanted contacts in bulk, important contacts might get deleted from your iPhone^®. Stellar iPhone^® recovery software retrieves such lost contacts on iPhone^®, iTunes^®, or iCloud^® backup and lets you restore contacts in VCF, CSV, or HTML formats. The software also saves various attributes associated with the contacts in HTML format.  Learn More

Recovers Deleted Voice Memos on iPhone^®

Voice Memo can be lost due to deletion, app crash, iOS^® update, water-damaged iPhone^®, etc. Stellar Data Recovery for iPhone^® recovers missing or deleted Voice Memos from iPhone^®, iTunes^®, and iCloud^® backup in any situation. The software is easy-to-use, fast, and lets you select and save only those voice memos recordings you wish to keep.

Recovers iPhone^® Call History

Call logs may get deleted due to phone restoration, accidental deletion, or other reasons. Stellar iPhone^® data recovery software helps you get back the call log of your iPhone^® that has been either lost or deleted. It recovers deleted call logs on iPhone^® and displays them as per the category.

Recovers Deleted Notes on iPhone^®

The software recovers lost or accidentally deleted Notes on iPhone^®, iTunes^®, or iCloud^® backup files. It can also retrieve large-sized iOS^® Notes and inserted photos deleted from your iPhone^®. The iPhone^® recovery software runs an algorithm to scan the device for deleted ‘Notes’ and attachments and lists them in the preview pane. So no matter how large the Notes are, this software can easily recover them.

Recovers deleted Safari Bookmarks

Bookmarking websites on a web browser is common as it helps in quick and easy access while revisiting the website. You may have bookmarked several websites on your Safari browser, the default browser of your iPhone^® and iPad^®. But, there can be situations when you might lose them suddenly. With this software, you can easily restore Safari bookmarks from iCloud^®, iTunes^®, iPhone^®, or iPad^®.

Restores Data in Diverse Loss Scenarios

The software provides data recovery from iPhone^® in common loss scenarios, such as accidental deletion, data loss after iPhone^® update, broken/lost/stolen / water damaged iPhone^®, Jailbreak, iPhone^® stuck in recovery mode/ Apple logo screen/factory reset loop, virus attack, Black Screen of Death, etc. Using this advanced software, you can recover photos, videos, contacts, messages, and other data from iPhone^® without backup.

Deep Scan for up to 100% Data Recovery

The Deep Scan feature searches for lost files based on the file signature. It does a comprehensive scan of the iOS^® device and iTunes^® backup to recover every bit of lost or deleted data. In case your desired file is not included in the list of files detected after running quick scan, you can opt for Deep Scan restore iPhone^® from backup or the device.

Permanently Erases iPhone^® Data

The multi-purpose advanced Toolkit version of the software erases all content and settings, contacts, photos, videos, and other system data from all kinds of iOS^® devices. It securely clears data on iPhone^® and iPad^®, making it unrecoverable by any data recovery software. Thus, the software ensures that your data remains safe and private. Learn More

Erases Third-Party Apps data on iPhone^®

Stellar Toolkit for iPhone^® efficiently wipes all third-party apps data, Photos, Videos, Contacts, Call Logs, Text messages, Photo Stream, Voice Memos, Camera Roll, Notes & Reminders, Calendar, FaceTime calls, Safari Bookmarks, Siri, WhatsApp, WeChat, Line, Viber, Tango, and Kik messages & attachments. The advanced software also clears system data or ‘other storage’ on iPhone^® that mostly stores apps data and cache files. Learn More

Repair iOS^® issues on iPhone^® & iPad^®

The Toolkit version of Stellar Data Recovery for iPhone^® offers an advanced feature that repairs iPhone^® and iPad^® that are not working smoothly or are inaccessible due to iOS^® issues. The software repairs iOS^® system and fixes black screen, iOS^® crash, iPhone^® stuck at Apple^® logo/reboot loop, iTunes^® errors, white screen of death, and more. The iPhone^® recovery software performs iOS^® system recovery without deleting the existing data on the device

Remove Apple^® ID from iPhone^®

For all those users, who cannot access iPhone^® data as they forgot the Apple^® ID password, Stellar Toolkit for iPhone^® brings ‘Remove Apple^® ID’ module. Users can delete the configured Apple^® ID on their iPhone^® without the password. They can create a new Apple^® account and reset Apple^® ID password to reuse their iOS^® device. The feature is available for all variants of iPads^® as well.  Learn More

Software Walkthrough

Screenshots & Video

PRICING

Choose The Best Plan

Standard

Recovers Deleted Files from iPhone^®, iPad^®, iCloud^®, and iTunes^®. Compatible with all iOS^® devices for your convenience and usage.

• iPhone^® Data Recovery
• 1 Year License validity
• 5 iPhone^® Supported
• Unlimited Recovery

Read More

Best Seller

Toolkit

In addition to iOS^® data recovery, this version is inclusive of iPhone^® Data Erasure, iOS^® System Repair, and Removes Apple^® ID.

Includes all features of Standard

• iPhone^® Data Eraser
• Supports iOS^® Repair
• Removes configured Apple^® ID

Toolkit Plus

The All-in-one iPhone^® solution supports multiple iOS^® devices - iPhone^®, iPad^® & iPod^® to Recover, Erase, iOS^® Repair, and Remove Apple^® ID.

Includes all features of Toolkit

• iPhone^® Data Eraser
• Supports iOS^® Repair
• Removes configured Apple^® ID
• 50 iPhone^® Supported

Technical Specifications

Stellar Data Recovery for iPhone

Version:	7.3.0.0
License:	Single System
Edition:	Standard, Toolkit
Language Supported:	English, Deutsch, Français, Italiano, Español
Release Date:	December, 2023

Processor:	Intel compatible (x64-based processor)
Memory:	4 GB minimum (8 GB recommended)
Hard Disk:	250 MB for installation files
Operating System: (64 Bit only)	Windows 11, 10, 8.1, 8 & 7

All Time Best iPhone^® Data Recovery Experience

• Unlimited Recovery of Data from iOS^® Devices, iTunes^®, iCloud^®
• Trusted by Millions of Users
• Awarded by Top Tech Worldwide
• 100% Safe & Secure to Use

Free download allows you to scan & preview files from iPhone, iCloud and iTunes.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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How to find lost iPhone Backup files on Windows PC?

Summary: You have to restore iPhone data. But you cannot find backup files saved on your Windows PC or the backup files are unreadable. This post guides you to find iPhone backup on Windows PC and methods to restore it on your device.

You may get into a terrible iPhone data loss situation after a factory reset, stolen iPhone, jailbreak or physical damage to your device, etc. Backup is your only resort. But another shocker is waiting for you. You cannot find iPhone backup files once saved on your Windows PC.

Your backup files are not readable, and you have no clue how to access them.

In such a situation, keep calm and do not worry. If you have ever saved your iPhone backup on a Windows computer and are now unable to locate or access it, this post guides you to find an iPhone backup on a PC and how to restore it on your device.

Where are iPhone backups stored on Windows PC?

iPhone backups are safe copies of your complete device information. iTunes saves iPhone backup in the Users folder on a Windows computer. These backup files are not in a readable format. You can copy them but should never try to move files to a different drive, edit, rename or extract content. All such activities can ruin the backup files. However, you can make copies of your backup or delete backup that you do not require anymore.

Steps to find iPhone backup files on Windows PC:

• In the Search bar, enter %appdata% or %USERPROFILE% (if you downloaded iTunes from the Microsoft Store)
• Press Return
• Double-click these folders: Apple Computer > MobileSync > Backup

You can also locate iPhone backup in Windows 7, 8, 10 or 11 by following Users > (username) > AppData > Roaming > Apple Computer > MobileSync > Backup.

Cannot locate iPhone backup on Windows PC? Find and Restore data with iPhone data recovery software.

If you cannot find your iPhone backup data on your PC or cannot access the backup files, take refuge in third-party software – Stellar Data Recovery for iPhone.

How can Stellar Data Recovery for iPhone help you?

You can find, access, and restore lost iPhone backup files with Stellar Data Recovery for iPhone. It is a secure tool that efficiently scans the computer to find your iPhone backup. The recovered iPhone backup files are in readable form, and you can either save them on your PC or iPhone.

When you can use the Stellar iPhone data recovery solution

• You are unable to locate your iPhone backup files
• Your backup files are either lost or deleted.
• You cannot access iPhone backup files on Windows PC
• Not able to restore backup on your old/new iPhone

How can Stellar Data Recovery for iPhone recover lost backup files from PC?

The iPhone Data Recovery Tool by Stellar is a do-it-yourself software that quickly recovers complete iPhone data in a readable form from your Windows PC.

You can recover all your lost photos, videos, contacts, messages, Safari bookmarks, Call history, Reminders, Voice memos, Notes, WhatsApp, Kik, WeChat, Viber messages, etc.

It also offers a Deep Scan if your desired iPhone information is not recovered after the first scan. A deep scan does a comprehensive scan of the selected device or backup to recover every bit of lost or deleted backup information.

Benefits of Stellar iPhone Data Recovery

• Recovery of deleted or lost backup files
• Recovers data in a readable format
• Option to restore only that data from backup which you want to be in your iPhone
• Allows to save recovered backup on computer or iPhone

Step-by-step recovery of lost iPhone backup on Windows PC with Stellar Data Recovery for iPhone

Step 1: Connect your iPhone to your computer and launch the software.

Step 2: On the home screen, select Recover from iPhone. The scanning process begins.

Step 3: After scanning, all the files on your iPhone are listed.

If you do not see the required files in the list, choose Deep Scan. It will scan for the backup stored on your computer system.

Step 4: Select and save the recovered iPhone data at your desired location. You can save it on your iPhone if you want to restore backup data on your device or save it on your computer.

Wrapping Up

Losing iPhone data after factory reset, jailbreak, being stuck in a boot loop or physical damage, etc., can get messier when you cannot find or retrieve information from iPhone backup files saved on your computer. Stellar Data Recovery for iPhone significantly relieves such data loss situations.

This iPhone utility not only finds the lost iPhone backup files on Windows PC, but it also makes them readable and allows you to save/restore them to your iPhone or computer. Moreover, it lets you selectively transfer iPhone data on your iPhone rather than complete a backup.

You can download the free trial version to evaluate its performance. It is undoubtedly not going to disappoint you.

The 5 Best Methods to Track a Lost or Stolen iPhone

Summary: Lost your iPhone? Don’t worry, here we tell you how to track lost or stolen iPhone using various techniques. Also, learn how to erase your iPhone data permanently to prevent it from reaching in wrong hands or misuse, using Stellar Data Recovery for iPhone.

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Q. I cannot live without my iPhone. It was stolen yesterday and can’t recall where I lost it. It has been switched off. Can I track the location of my iPhone? Is there any way to track lost iPhones?

A. Don’t panic. Log in to ‘Find My iPhone’ via iCloud.com and set it to ‘Lost Mode’. To know what else you can do now to track the iPhone location, read this post.

Losing an iPhone (and for that matter any smartphone) is tormenting. Besides the upfront costs, there’s an incredible amount of personal data at stake. Today, smartphones not only store personal photos, videos, and music libraries but might also contain an incredible amount of sensitive information in the form of browsing history, social data, app traces, etc. So the apprehension of exploitation and misuse of the data stored in a stolen or lost iPhone is but real.

So, as soon as you discover that your iPhone has been stolen or lost, first, try to track the location of your missing device and lock it.

How to track a lost or stolen iPhone?

Try out the following methods

1. Use Find My iPhone
2. Track through Apple’s Family Sharing
3. Use Google Timeline
4. Try Google Photos
5. Use location-tracking apps

Method 1: Use Find My iPhone

If Find My iPhone is enabled on your stolen iPhone, you can do the following:

• Locate your mobile phone
• Protect your iPhone data by choosing Lost Mode or erasing the data remotely

How to use Find My iPhone when the phone is missing

• Sign in to icloud.com on your computer.
• Click on the Find My iPhone link at the bottom.
• On the Find My iPhone’s map interface, select your lost iPhone via the All Devices drop-down menu. The app starts tracking your iPhone location on the map.

As you see the location of your device you can choose to do the following

• Play sound (if your iPhone is nearby, you can trace it with sound)
• Activate ‘Lost Mode’ (this locks your device and still tracks it)

What does Lost Mode do to your device?

• Remotely locks your device
• Displays a message with your phone number on the missing iPhone’s Lock Screen
• Keeps track of your device location.
• Erase iPhone remotely (with this action you won’t be able to track your iPhone but data is prevented from slipping into the wrong hands)

How to erase iPhone data remotely?

Choosing to erase the iPhone remotely deletes the complete data from it.

Note: Always remember to copy important photos, videos, music, and other data on iCloud backup before remotely erasing the iPhone.

Use a trusted and safe data recovery solution such as Stellar Data Recovery for iPhone to restore lost files from iCloud. The software allows the recovery of specific data rather than recovering the entire data.

Method 2: Track iPhone through Family Sharing

If you have set up Family Sharing, use it to track your iPhone. Family Sharing helps the members to know each one’s device location. Ask another member in the Family Sharing group to trace your iPhone via the Find My iPhone app. The member can also sign into iCloud.com to locate the missing iPhone.

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Is your missing iPhone switched off or offline?

If the missing iPhone is switched off or showing offline in Family Sharing, you can still activate Lost Mode or remotely erase its data via Find My iPhone.
Note: The iPhone’s last known location remains only for one day. In case your device is offline for over 24 hours, you cannot trace its last location.

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What to do when ‘Find My iPhone’ is NOT enabled or the missing iPhone is offline for more than one day?

• Change your Apple ID passwords to prevent anyone from accessing your data.
• Change your social media and other Internet account passwords like Gmail, Twitter, Facebook, Instagram, etc.
• Report the device as missing to the authorities.
• Report your network carrier to disable the services like calls, messages, or data use.

Method 3: Use Google Timeline to find lost iPhone

If you have turned on Location Services and Location History on your iPhone, Google’s Timeline will record all the locations of your device.

When an iPhone goes missing, access the location information on a map and find the last location. Remember, Google Timeline records the location only when the iPhone is switched on with an internet connection.

How to see the last location of a lost iPhone in Google Timeline

• Visit <com/maps/timeline> on your computer.
• Sign in to your Google account.
• Click Today or select Date.
• Scroll down to see the last reported location of your iPhone.

Along with the location, note the time when your phone was last connected to Google. Taking clues from the location and time information, you can find your lost iPhone. If needed, take the help of cops.

Method 4: Take location clue from Google Photos

If anyone has captured a photo from your lost iPhone and you have the Google Photos location-sharing option enabled, then luck is on your side.

Visit <photos.google.com/>. Check, if any new photos were uploaded and view their upload location.

Method 5: Location tracking apps

If you have installed any location-tracking app such as GPS Location Tracker, CocoSpy Cell Phone Tracker, or iTrack on your missing device, use it to track the lost or stolen iPhone. These apps share the real-time location of your device on your computer or other connected devices.

Conclusion

Apple’s Find My iPhone feature is the best way to track the location of a stolen or missing device. If Find My iPhone is not enabled you can try Google Timeline or Google Photos. Other than these methods, third-party apps can also help track a lost iPhone, but only if you have installed them before the phone was lost.

Nevertheless, ensure that you copy the iCloud backup of the stolen iPhone before taking any of the above steps.

A smarter way is to filter out the data that you want to keep, with the help of Stellar Data Recovery for iPhone.

Is this post helpful? Share your experience in the comments below, how you managed to track and get back your stolen iPhone.