iPhone® Data Recovery Software to Recover Lost iOS® Data

Recover lost or deleted data from iPhone®, iPad®, iPod® touch, and iTunes® and iCloud® backup files with our advanced iPhone® recovery software.

• Recovers Deleted Photos, Videos, Texts, Contacts, etc.
• Compatible with iPhone® Series 15/14/13/12/11/X and below.
• Supports the latest iOS® 17, 16, 15, 14, 13, 12, and below.

STELLAR DATA RECOVERY FOR IPHONE^®

All-in-one iPhone^® and iPad^® Data Recovery Software

Stellar Data Recovery for iPhone^® is the best tool to recover data (photos, audio, videos, etc.) lost from iOS^® devices due to accidental deletion, system crash, forgotten password, device damage, factory reset, failed iOS^® update, and more.

• Storage Devices
• File Types

Free download allows you to scan & preview files from iPhone, iCloud and iTunes.

Powerful Comprehensive Solution

More Awesome Features

Complete iOS^® Data Recovery Software

Stellar Data Recovery for iPhone^® is a complete iOS^® data recovery software that facilitates the recovery of lost and deleted data from iPhone^®, iPad^®, iTunes^®, and iCloud^®. The iPhone recovery software works in diverse data loss scenarios and recovers all types of iPhone^® data, including WhatsApp, WeChat, Kik messages, Notes, Contacts, Photos, and Videos. You can also restore data from encrypted iTunes^® backup files. Further, the user-friendly interface ensures quick and easy iPhone^® data recovery.

Restore from iCloud^® Backup

In case any file is deleted from iPhone^®, use the software to recover it from iCloud^®. You can restore iPhone^® from backup, but the advanced software lets you select and restore only the desired files lost from iCloud^®. The iOS^® recovery software executes recovery in the least possible time and takes care of every bit of information stored in your iCloud^® backup files.

Access Encrypted iTunes^® Backup Files

The iOS^® recovery software restores iPhone^® from iTunes^® backup. It is powered by a recovery program that allows accessing data stored in encrypted iTunes^® backup files. This feature makes the iPhone^®/ iPad^® recovery application more powerful than ever. In addition, one can execute the entire recovery process without any technical expertise.

Recovers Deleted iPhone^® Photos & Videos

Loss of photos and videos due to accidental deletion, factory reset, failed iOS^® update, and other common reasons. Stellar Data Recovery for iPhone^® recovers deleted videos and photos on iPhone^®, iPad^®, iCloud^®, and iTunes^®. In addition, the software lets you select and save the desired photos and videos of Camera Roll, Photo Stream, WhatsApp, Kik, Viber, Tango, and other apps. 

OTHER FEATURES

Add More Power

Retrieve Deleted Text Messages on iPhone^®

Losing important text messages or attachments from your iPhone^® can be a huge loss. Stellar Data Recovery for iPhone^® performs enhanced scanning to recover deleted iMessages, text messages, and attachments from your iPhone^®, iPad^®, iTunes^®, and iCloud^® backup.

Recovers Deleted iPhone^® Contacts

While transferring or deleting unwanted contacts in bulk, important contacts might get deleted from your iPhone^®. Stellar iPhone^® recovery software retrieves such lost contacts on iPhone^®, iTunes^®, or iCloud^® backup and lets you restore contacts in VCF, CSV, or HTML formats. The software also saves various attributes associated with the contacts in HTML format.  Learn More

Recovers Deleted Voice Memos on iPhone^®

Voice Memo can be lost due to deletion, app crash, iOS^® update, water-damaged iPhone^®, etc. Stellar Data Recovery for iPhone^® recovers missing or deleted Voice Memos from iPhone^®, iTunes^®, and iCloud^® backup in any situation. The software is easy-to-use, fast, and lets you select and save only those voice memos recordings you wish to keep.

Recovers iPhone^® Call History

Call logs may get deleted due to phone restoration, accidental deletion, or other reasons. Stellar iPhone^® data recovery software helps you get back the call log of your iPhone^® that has been either lost or deleted. It recovers deleted call logs on iPhone^® and displays them as per the category.

Recovers Deleted Notes on iPhone^®

The software recovers lost or accidentally deleted Notes on iPhone^®, iTunes^®, or iCloud^® backup files. It can also retrieve large-sized iOS^® Notes and inserted photos deleted from your iPhone^®. The iPhone^® recovery software runs an algorithm to scan the device for deleted ‘Notes’ and attachments and lists them in the preview pane. So no matter how large the Notes are, this software can easily recover them.

Recovers deleted Safari Bookmarks

Bookmarking websites on a web browser is common as it helps in quick and easy access while revisiting the website. You may have bookmarked several websites on your Safari browser, the default browser of your iPhone^® and iPad^®. But, there can be situations when you might lose them suddenly. With this software, you can easily restore Safari bookmarks from iCloud^®, iTunes^®, iPhone^®, or iPad^®.

Restores Data in Diverse Loss Scenarios

The software provides data recovery from iPhone^® in common loss scenarios, such as accidental deletion, data loss after iPhone^® update, broken/lost/stolen / water damaged iPhone^®, Jailbreak, iPhone^® stuck in recovery mode/ Apple logo screen/factory reset loop, virus attack, Black Screen of Death, etc. Using this advanced software, you can recover photos, videos, contacts, messages, and other data from iPhone^® without backup.

Deep Scan for up to 100% Data Recovery

The Deep Scan feature searches for lost files based on the file signature. It does a comprehensive scan of the iOS^® device and iTunes^® backup to recover every bit of lost or deleted data. In case your desired file is not included in the list of files detected after running quick scan, you can opt for Deep Scan restore iPhone^® from backup or the device.

Permanently Erases iPhone^® Data

The multi-purpose advanced Toolkit version of the software erases all content and settings, contacts, photos, videos, and other system data from all kinds of iOS^® devices. It securely clears data on iPhone^® and iPad^®, making it unrecoverable by any data recovery software. Thus, the software ensures that your data remains safe and private. Learn More

Erases Third-Party Apps data on iPhone^®

Stellar Toolkit for iPhone^® efficiently wipes all third-party apps data, Photos, Videos, Contacts, Call Logs, Text messages, Photo Stream, Voice Memos, Camera Roll, Notes & Reminders, Calendar, FaceTime calls, Safari Bookmarks, Siri, WhatsApp, WeChat, Line, Viber, Tango, and Kik messages & attachments. The advanced software also clears system data or ‘other storage’ on iPhone^® that mostly stores apps data and cache files. Learn More

Repair iOS^® issues on iPhone^® & iPad^®

The Toolkit version of Stellar Data Recovery for iPhone^® offers an advanced feature that repairs iPhone^® and iPad^® that are not working smoothly or are inaccessible due to iOS^® issues. The software repairs iOS^® system and fixes black screen, iOS^® crash, iPhone^® stuck at Apple^® logo/reboot loop, iTunes^® errors, white screen of death, and more. The iPhone^® recovery software performs iOS^® system recovery without deleting the existing data on the device

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Remove Apple^® ID from iPhone^®

For all those users, who cannot access iPhone^® data as they forgot the Apple^® ID password, Stellar Toolkit for iPhone^® brings ‘Remove Apple^® ID’ module. Users can delete the configured Apple^® ID on their iPhone^® without the password. They can create a new Apple^® account and reset Apple^® ID password to reuse their iOS^® device. The feature is available for all variants of iPads^® as well.  Learn More

Software Walkthrough

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### Screenshots & Video

PRICING

Choose The Best Plan

Standard

Recovers Deleted Files from iPhone^®, iPad^®, iCloud^®, and iTunes^®. Compatible with all iOS^® devices for your convenience and usage.

• iPhone^® Data Recovery
• 1 Year License validity
• 5 iPhone^® Supported
• Unlimited Recovery

Read More

Best Seller

Toolkit

In addition to iOS^® data recovery, this version is inclusive of iPhone^® Data Erasure, iOS^® System Repair, and Removes Apple^® ID.

Includes all features of Standard

• iPhone^® Data Eraser
• Supports iOS^® Repair
• Removes configured Apple^® ID

Toolkit Plus

The All-in-one iPhone^® solution supports multiple iOS^® devices - iPhone^®, iPad^® & iPod^® to Recover, Erase, iOS^® Repair, and Remove Apple^® ID.

Includes all features of Toolkit

• iPhone^® Data Eraser
• Supports iOS^® Repair
• Removes configured Apple^® ID
• 50 iPhone^® Supported

Technical Specifications

Stellar Data Recovery for iPhone

Version:	7.3.0.0
License:	Single System
Edition:	Standard, Toolkit
Language Supported:	English, Deutsch, Français, Italiano, Español
Release Date:	December, 2023

Processor:	Intel compatible (x64-based processor)
Memory:	4 GB minimum (8 GB recommended)
Hard Disk:	250 MB for installation files
Operating System: (64 Bit only)	Windows 11, 10, 8.1, 8 & 7

All Time Best iPhone^® Data Recovery Experience

• Unlimited Recovery of Data from iOS^® Devices, iTunes^®, iCloud^®
• Trusted by Millions of Users
• Awarded by Top Tech Worldwide
• 100% Safe & Secure to Use

Free download allows you to scan & preview files from iPhone, iCloud and iTunes.

How to Recover FaceTime Call History on iPhone

Summary: Have you deleted or lost FaceTime calls from your iPhone? Once deleted from the call history, the Facetime calls are removed from the app’s history and vice versa. This post shares quick methods to restore FaceTime call history from any series of iPhone 15, 14, 13, 12, X, XS Max, XR, X, 8, 8 Plus, 7, and below versions and iPads’.

‘Just noticed, that the FaceTime call history suddenly disappeared. Cellular calls history is fine. I am using iOS 16.2, iPhone 14. I don’t have iTunes backup and don’t want to try iCloud backup as it will remove my current data. Is there any other way to get back FaceTime call history?’

‘I deleted the call history on my iPhone and without realizing that FaceTime calls will also be erased. How can I recover deleted FaceTime history?’

You love using FaceTime — Apple’s popular calling app, on your iOS device. It’s a free and easy way to connect with family and friends anywhere in the world through audio and video calls.

But what if ever you accidentally delete or lose FaceTime calls from your iPhone or iPad. They may be important calls you wanted to keep.

Since FaceTime calls are integrated into your recent calls list on iPhone, once deleted from the call history, the calls are removed from the app’s history as well and vice versa.

Here we share various methods to restore FaceTime call history on iPhone 14, 13, 12, 11, XS, XS Max, XR, X, 8, 8 Plus, 7, 7 Plus, 6 and below versions and iPad.

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## **How to recover the lost or deleted FaceTime call history?**

1. Restore FaceTime call history without iTunes/ iCloud backup

Deleted FaceTime history can be recovered by using Stellar Data Recovery for iPhone software. The software can restore lost FaceTime call history after accidental deletion, factory reset, app crash, jailbreak, and other issues.

The DIY software thoroughly scans your iPhone or iPad to recover the lost FaceTime call history.

In contrast to iTunes and iCloud backup, Stellar iPhone data recovery software lets you select and restore specific iPhone deleted call history along with the details like name, date, call duration, source country. This saves you from restoring other unnecessary data.

Step-by-step: Recover deleted/ lost FaceTime calls from iPhone

• Connect your iPhone to the computer
• Launch Stellar Data Recovery for iPhone
• Select Recover from iPhone on the left
• Select Contacts & Call Logs under What to Recover

• Click Next
• Preview and choose the FaceTime calls you want to restore from the list. Note: All the calls marked in red color are the deleted calls

• Click You can save the call history either on your computer or iPhone.

2. Recover FaceTime call history with iCloud

Stellar Data Recovery for iPhone can also restore FaceTime calls from iCloud backup on your iPhone or iPad. This method allows you to select and recover only the lost FaceTime call history from iCloud instead of restoring complete backup data.

Two methods to restore FaceTime log from iCloud:

1. Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data
2. Restore FaceTime call history from iCloud backup for free, deleting the current iPhone data

Method 1: Restore lost/deleted FaceTime calls from iCloud without losing existing iPhone data:

• Download Stellar Data Recovery for iPhone on your PC/ Mac
• Select Recover from iCloud Backup on main screen of software

• Select Contacts & Call Logs and click Next
• Enter the Apple ID and password. List of all available iCloud backup files appears. Select the relevant backup of your iPhone
• Click Scan

• Click Call History on the left window. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.

• Click Save to save the recovered call history either on iPhone or computer

Method 2: Restore FaceTime from iCloud backup for free (this deletes the current iPhone data)

• Go to Settings > General > Reset> Erase all Contents and Settings

• On Apps & Data screen, tap Restore from iCloud Backup

• Sign in to your iCloud account

• Choose the last backup and Restore

Note – The drawback of this method is that it deletes all your existing data from the iPhone.

Recover FaceTime calls from iTunes Backup

3. Recover FaceTime calls from iTunes Backup

FaceTime recovery from iTunes backup is also possible if you have enabled the backup in iTunes.

Restore FaceTime call log from iTunes either with the help of Stellar Data Recovery for iPhone or directly from your system without the help of software.

However, if you don’t want to part ways with your iPhone’s existing data and lose all the current photos, videos, etc. with the old backup file, take the help of Stellar Data Recovery for iPhone.

The software protects your current data on iPhone and recovers only the call history as required.

Two methods to restore FaceTime call history from iTunes

1. Restore FaceTime call history from iTunes without losing existing iPhone data
2. Restore FaceTime call history from iTunes backup, deleting the current iPhone data

Method 1: Restore FaceTime call history from iTunes without losing existing iPhone data

• Download Stellar Data Recovery for iPhone software on your PC/ Mac. Note: Connect your iPhone to a computer, if want to save the recovered FaceTime call history on iPhone.
• Select Recover from iTunes Backup on the main screen of the application.

• Select Contacts & Call Logs
• Click Next. From the list of the iTunes backup files, select the relevant iTunes backup

• Click Scan
• Click Call History. Preview the existing and deleted FaceTime calls. Click Deep Scan, if you don’t find your required calls.
• Click Save. You can save on your computer or iPhone

Method 2: Restore FaceTime call history from iTunes for free (this method deletes the current iPhone data)

• Connect iPhone to PC/ Mac
• Launch iTunes on your computer
• Select your iPhone under the Device list and choose the recent backup entry date

• Click Restore Backup

4. Contact Apple

Apple uses end-to-end encryption in FaceTime calls. It will not decrypt the content of your conversations. Apple may record and store information, such as to whom you had called and your iPhone/ iPad network configurations. It stores this information for up to 30 days. You don’t get the details like the content of the conversation or whether your call was answered or not.

Nevertheless, you can contact Apple requesting for FaceTime call logs by clicking on this link and submitting the request – Read More

Apple will get back to you.

Conclusion

iCloud and iTunes backup are the natural way for Apple users to recover FaceTime deleted call history. However, Apple’s solution though workable is not efficient when it comes to the recovery of specific types of data. The iTunes or iCloud backup recovery methods replace every existing data on your iPhone with an old/recent backup. You lose your current photos, videos, call history, messages, chats, etc.

Whereas Stellar Data Recovery for iPhone tackles this recovery issue more effectively. It recovers lost FaceTime calls and also keeps your current data intact on the iPhone.

The software works in all data loss situations due to deletion, jailbreak, water damage, factory reset, etc. You can restore FaceTime call history from any iPhone including series of iPhone 15, 14, 13, 12, 11, X, XS, XR, iPhone 8, iPhone 7, iPhone 6 and older versions. It is available for both Windows and macOS computers.

How to fix ‘Unable to load Video: An Error Occurred’

Summary: Are you facing ‘unable to load video’ error message while trying to play videos on iPhone or iPad? No worries. This post guides you how to fix the error and watch your videos on the iOS device without any issue.

‘I am frequently facing ‘unable to load video’ error message ever since iOS 16 update. Its annoying as I cannot watch videos on iPhone. How to fix the issue?’

‘Since I upgraded to iPhone14 Pro from iPhone 11, I have problem playing a few videos. It states ‘error loading video’. I even bought more iCloud storage but no luck. Please help.’

Videos not loading on iPhone or show ‘Unable to load video, an error occurred’ message is a persistent issue faced by iPhone users, even after successive iOS upgrades, irrespective of the iPhone model.

As the annoying error stops you from watching your favorite videos on iPhone, you want to fix it soon. But before that its’ important to understand what could be the cause of this ‘unable to load video’ error, to troubleshoot the problem accordingly.

Why iPhone shows unable to load videos error?

There is no single reason for video loading error. Usually, videos saved in iCloud would display unable to load error on iPhone, if the Internet is off or you have slow connection.

Another common reason behind videos not loading on iPhone is that the ‘optimize storage’ option is enabled on your iOS device. Apple offers this feature to save space on your iOS device and stores the full resolution videos to iCloud. However, this often results in the video loading problem on the device.

Its’ also possible that your iPhone has insufficient space, which prevents videos from loading. There could also be a bug that can be fixed with iPhone update.

Right 9 ways to Fix ‘Unable to load Video, an error occurred’ on iPhone, iPad

Method 1: Restart iPhone

Restart, also called soft reset can fix error in loading video on iPhone or iPad. Close all the applications and restart your iPhone or iPad.

Method 2: Turn on Internet of the iOS device

If you are watching YouTube, Netflix, or other online videos, ensure cellular data of your device is turned on. In case you are facing the error ‘unable to load video: an error occurred’ while loading a higher quality version of the video on iPhone, try by switching to uninterrupted Wi-Fi connection. Note that high speed Internet is necessary for streaming videos on iOS device.

Method 3: Update your iOS device

You can update the device to fix ‘unable to load video’ error on iPhone or iPad. To update your iPhone or iPad follow the given steps. Before that make sure Wi-Fi is turned on.

• Go to Settings > General > Software Update.
• Click Download and Install followed by Install Now.

Method 4: Turn off the Optimize Storage option

When ‘optimize storage’ option is enabled on your iOS device, all the full-resolution high quality videos and photos get saved in iCloud while only the compressed space-saving versions are on your iPhone.

Thus, when you try to open a video on the iOS device, it takes time eventually to load it from iCloud. While sometimes, the video may not load at all. Try to fix unable to load video on iPhone by turning off this feature. Here are steps to disable optimize storage’ option:

• Open Settings. Click on your name.
• Tap on iCloud > Photos.
• Below Optimize iPhone Storage, tap on Download and Keep Originals option.

Figure: Disable Optimise iPhone Storage Option

Wait until the iPhone downloads all the videos from iCloud. You should now be able to open videos without loading error.

Method 5: Update the app that shows video load error on iPhone

If the video loading issue error pops up in a particular app like YouTube, Instagram, then update the application. If the update doesn’t help, you can reinstall the app also. This should fix videos not loading error or buffering issues. App update are available in App Store. To update any iPhone app follow the given steps:

• Open the App Store.
• Now click on your profile icon on top.

Figure: Update app in App Store

• Scroll to find your app and click on the Update button next to it. You can also click on Update All on top.

Method 6: Create free space on your iPhone

High quality videos may not load and show error if there is no space on your iPhone. Check your iOS device, if it has enough free space. Its’ essential to have 2GB free space available in the device to play high quality and large size videos.

You can check the available space on your iPhone or iPad by navigating to: Settings > General > iPhone Storage.

Figure: iPhone storage screen

On the top right, you will see the amount of space used on your iOS device. If the space is less, remove the useless videos, photos, apps and other data on your iPhone or iPad.

Method 7: Access video from iCloud.com

If the videos don’t load on iPhone and show error, try to access them via iCloud.com on your computer by following the below steps:

• Open iCloud.com and enter Apple ID credentials to sign in.
• Click on the Photos or iCloud Drive app where the video is saved.
• Find your video and click on it to open.

There’s also the options in icloud.com to share the video via email or download to save it on your computer.

Method 8: Repair video not loading on iPhone

If you face ‘unable to load video’ an error occurred in Camera Roll videos of iPhone, the file may have corrupted.

Copy or transfer the problem video to your PC or Mac. Download and install a video repair software—Stellar Repair for Video . It can fix file corruption in the error throwing iPhone video. The software is compatible with MP4, MOV, HEVC, video files formats used in iPhone and iPad.

The software also offers a free trail wherein you can repair the corrupt video and watch its preview.

Method 9: Restore iPhone to factory settings

If ‘unable to load video’ error is perpetual on your iPhone or iPad, in spite of trying the above methods, then factory reset can be your last bet.

As all know, factory reset will delete everything on your iOS device , make sure you create the latest backup of the iPhone in iCloud or iTunes.

Follow the below steps to factory reset iPhone and fix unable to load video error:

• Open Settings > General > Reset.
• Click on Erase All Content and Settings.
• Enter Apple passcode. Click on Erase iPhone and follow the prompts.

Now check if the video error problem is resolved or not.

Wrapping Up & FAQ

Usually one of the methods shared in this post fixes the error – ‘unable to load video‘, an error occurred’ on iPhone. However, unfortunately if none works and you cannot play videos on iPhone, contact Apple support .

FAQ

1. Why does my iPhone say ‘an error occurred while loading a higher quality version of this photo’?

High quality photos/videos require more storage space to open. Less free storage is one of the for the media file loading error.

Hence, delete some useless photos, videos, or apps to free up space. Now you can open the high quality photo/video smoothly without any error.

2. Why my iPhone videos not playing on PC?

Your iPhone videos may not play on Windows PC due to many reasons— the media player doesn’t support videos file format; virus in your PC; or the video has turned corrupt during transfer. However, you can fix the problem and play iPhone videos on Windows .

3. Why I cannot view my video in icloud.com?

In iCloud.com, select the Photos app and click Photos. In the side bar, you will see the thumbnails of all your photos and videos. Find your video and click on it to view.

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Recover Deleted iPhone WhatsApp Attachments on Mac and Windows

Your iPhone has simplified your life to a great extent by making your daily task feasible. You can check your emails, send and receive text messages, WhatsApp messages, and attachments, browse the Internet, capture precious moments, etc. But, there could be situations, where the critical data stored on your iPhone might accidentally get deleted, especially the messages and attachments stored on your WhatsApp.

This situation often occurs when cleaning up the unwanted messages from the message boxes. Nevertheless, landing up in such a situation is disastrous.

With Stellar Data Recovery for iPhone, you can now recover lost or deleted iPhone WhatsApp attachments both on your Mac and Windows based systems. It is a highly reliable data recovery software that is capable of recovering your lost or deleted data from your iPhone, iTunes, and iCloud.

Steps to recover iPhone WhatsApp Attachments

Follow the below-mentioned steps, to recover deleted iPhone WhatsApp attachments on your Mac and Windows-based systems with Stellar Data Recovery for iPhone.

Step 1) Install Stellar Data Recovery for iPhone on your Mac or Windows based system

Step 2) Connect your iPhone to your system

Note: You can connect multiple devices and the software will list up the connected devices

Step 3) Double click on the icon of the software and the main screen will open as shown below

Step 4) To recover from your iPhone, click on the Recover from iPhone option displayed on the main screen and select “Message & Chats” option from the list.

Step 5) The software will scan the selected device and list all the items on your phone

Step 6) You can select WhatsApp option from the list

Step 7) Now click on the save button to save the files

Step 8) Provide the location where you would want the recovered data to be saved.

Note: You can import the recovered data to your iPhone but this option is available only when you recover the data in a Windows based system.

To sum up, whenever you are in a situation where you have lost or accidentally deleted WhatsApp attachment from your iPhone, you can rely on Stellar Data Recovery for iPhone. This is a highly-efficient software that is capable of recovering all your lost or deleted data from iPhone, iCloud, and iTunes backup. With this software, you can save all your recovered messages and attachments at your preferred location on your computer.