HTC U23 Pro won’t play HEVC H.265 media, how to fix?

Cannot play HEVC H.265 video files on your HTC U23 Pro? If so, you may have interest in this post. We write it to help those who are having issues playing HEVC/H.265 files on HTC U23 Pro. If it is just right what you are looking for, keep reading to learn a way of making HEVC/H.265 videos playable on HTC U23 Pro.

HTC U23 Pro refused playing an HEVC MKV movie

"Hi all, I’m a happy user of HTC U23 Pro. It plays almost everything I throw at it. Unfortunately, last night when I tried to play an MKV (HEVC compressed), it refused to work. I couldn’t figure out how. Is there any way to get this to work? Please advice a solution. Thanks."

If for any reason you are having troubles playing HEVC H.265 video on HTC U23 Pro, you are suggested to convert them to a different codec first, such as the widely supported H.264. Check a quick guide on how to convert HEVC H.265 to H.264 MP4 for HTC U23 Pro.

Part 1: How To Convert HEVC Videos For HTC U23 Pro on Windows?
Part 2: How To Convert HEVC Videos For HTC U23 Pro on Mac?

Part 1. How To Convert HEVC Videos For HTC U23 Pro on Windows?

To convert hevc videos for HTC U23 Pro playback on Windows, do as below:

Download and install Video Converter on your Windows computer.

Step 1: Import video files
Click “Add File” to load video files that you want to convert into this program.

Step 2: Select output format for HTC U23 Pro
Click “Profile” to select “HTC” > “The corresponding Profile of your HTC phone “ as output format. This format profile will ensure a good performance while playing with HTC U23 Pro.

If you can’t find a suitable profile for HTC U23 Pro, you can also select it directly, as shown in the following figure.

Tips:
If necessary, you can click “Settings” button to modify video and audio parameters like encoder, resolution, frame rate, bitrate, aspect ratio, sample rate, and audio channels.

Similarly, if you don’t find a suitable profile, you can also set it directly for the general profile, as shown in the figure below

Step 3: Click “Convert” to start.

As soon as the conversion is complete, click “Open Folder” to get the generated MP4 files that are suitable for playing on your HTC U23 Pro. No audio lost issues will occur any more.

Part 2. How To Convert HEVC Videos For HTC U23 Pro on Mac?

To convert hevc videos for HTC U23 Pro playback on Mac, do as below:

Download and install Video Converter on your Mac computer.